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Terms & Conditions

Privacy Policy

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Shipping Policy

Items ship via USPS within 10 days of purchase. We ship world wide. Prices vary depending on size and location shipped.

Any items over $50 must be shipped priority. If item cannot be shipped due to weight we may contact you for special shipping.

Return Policy

Custom made items being exchanged are subject to a 20% restocking fee. All refunds are store credit only.  All items must be returned within 30 days to Schaaf Saddlery at 4628 Layhigh Road Hamilton, Ohio 45013. Original shipping and handling fees are non-refundable and customer is responsible for return shipping.